Enterprise solution consulting

Context

Enterprise teams often know a process is slow, fragmented, or difficult to coordinate, but they need help turning that observation into a solution people can use. My post-sale work at Lucid spans discovery, solution design, prototyping, and adoption support across large customer organizations.

My role

I develop rapid prototypes during solution-consulting engagements to validate workflows and help customers identify a practical path to implementation. I create tailored, post-sale solutions for 20+ Fortune 500 companies across several industries, then connect customer work back to product guidance, pilots, and reusable delivery practices.

Results

The work contributed to customer outcomes including 250k+ productivity hours saved, a 30% reduction in unplanned risks and blockers, and 75% faster decision-making through scaled solutions. The solutions address real post-sale operating needs, not only proof-of-concept demonstrations. I also developed service pilots and templates for a net-new, high-volume service that tripled team case load.

Applied AI

I enable teams and customers on practical AI and MCP practices, with attention to where those tools improve a workflow and where conventional automation is the better answer. This included AI and MCP thought leadership for 2,500+ webinar attendees and a Gartner keynote on gaps between executive and frontline AI adoption.