Enterprise solution consulting
Lucid Software · 2024–Present
Helped enterprise teams turn complex customer problems into practical solutions, prototypes, and adoption plans.
Context
Enterprise teams often know a process is slow, fragmented, or difficult to coordinate, but they need help turning that observation into a solution people can use. My work at Lucid spans discovery, solution design, prototyping, and adoption support across large customer organizations.
My role
I develop rapid prototypes during solution-consulting engagements to validate workflows before implementation. I create tailored solutions for 20+ Fortune 500 companies across several industries, then connect customer outcomes back to product guidance, pilots, and reusable delivery practices.
Results
The work contributed to customer outcomes including 250k+ productivity hours saved, a 30% reduction in unplanned risks and blockers, and 75% faster decision-making through scaled solutions. I also developed service pilots and templates for a net-new, high-volume service that tripled team case load.
Applied AI
I enable teams and customers on practical AI and MCP practices, with attention to where those tools improve a workflow and where conventional automation is the better answer. This included AI and MCP thought leadership for 2,500+ webinar attendees and a Gartner keynote on gaps between executive and frontline AI adoption.